Phishing is a type of online fraud where the perpetrators attempt to acquire personal, financial, and/or other account information (such as user IDs, passwords, credit card numbers, PINs, etc.) from unsuspecting victims. This type of fraud is typically initiated by sending an unsolicited but official-looking email claiming to be from a reputable company, such as a bank, a credit card firm, or an online establishment. The fraudulent email usually contains an urgent message that tries to lure the recipient into providing sensitive information.
Continue reading “Don’t fall victim to online fraud”
Sloppy messages that are riddled with spelling errors and are irrelevant and difficult to read are major source of lost productivity as employees struggle to decipher cryptic online requests and disorganized sales pitches.
“Email should contain the same attention to detail as a letter with signature on corporate letterheard. It’s a direct reflection of your professionalism,” said Sue Jacques, president of Calgary’s Influence Etiquette & Protocol.
“Unfortunately, we tend to just fire off our thoughts and there’s no filter system between our brains and our fingers.”
A recent US study suggests the problem is getting worse. Some 80% of workers surveyed consider strong email skills “extremely important”, but 40% say they waste 30 minutes to three hours a day reading ineffective messages.
Continue reading “E-mail etiquette: Mind your P’s and Q’s”
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